Support

Write to team@fiffy.ai. One person reads it, and usually replies the same day.

Things that go wrong, and what to do

I paid and it still says I am not licensed

Open Settings → License and press Check now. A payment can take a few seconds to reach us, and the app looks again on its own. If it is still saying it after a few minutes, write to us with the email you paid with and we will sort it out.

It says this license is on as many devices as it covers

One subscription covers ten devices. If you have replaced a machine, open your account page, find the one you no longer use, and release it. Slots you have not used for a month are freed automatically.

I have lost my license key

It is on your account page — sign in with the same Google or Apple account, or ask for a code by email. You never need to remember it.

An agent stopped answering

Usually the provider's own rate limit. Fiffy retries, tries another model and then offers to move the task elsewhere. If one provider is failing consistently, check the key is still valid in Settings → Agents — a key that has been revoked or has run out of credit looks the same as an outage from inside the app.

macOS says it cannot check the app for malicious software

Right-click the app and choose Open, then Open again. You only have to do it once.

What we cannot help with

Billing questions about a charge — those go to Paddle, our reseller, whose details are on your receipt. And anything about your bill from OpenAI, Anthropic or another provider: you hold those accounts directly and we have no visibility into them.

Reporting something serious

If you have found a security problem, write to team@fiffy.ai with "security" in the subject and we will come back to you quickly. Please do not post it publicly first.