Refunds and cancellation

Last updated 1 October 2026.

Try it before you pay

Fiffy is free to download and use before a subscription is asked for. The best way to know whether it suits you is to run it on your own machine with your own keys, which costs nothing.

Canceling

Cancel at any time from your account page or from the receipt our reseller emailed you. Your license keeps working until the end of the period you have already paid for, and then stops. Nothing further is taken.

Refunds

Purchases are made through Paddle.com Market Ltd, our reseller and the merchant of record, and their refund policy governs. In summary:

• Ask within 14 days of a charge and we will refund it, for any reason. Write to team@fiffy.ai and say which charge; you do not have to explain why.
• After that, a renewal you did not mean to take is worth asking about. We would rather refund it than have you feel caught.
• If you are in the UK or EU, you also have a statutory right to withdraw within 14 days, which is exercised through Paddle and which nothing here limits.

Refunds go back to the card that paid, and take as long as your bank takes — usually a few working days.

Bought through Apple?

Then Apple is the seller and refunds are theirs to make, not ours. Ask at reportaproblem.apple.com. We cannot refund an App Store purchase even if we want to.

What we cannot refund

What you have spent with OpenAI, Anthropic or any other AI provider. You pay those directly, under your own account, and we never receive that money or have any way to return it.

Contact

team@fiffy.ai — a person reads it.